Refund policy

Return Policy

Return Policy
Effective Date: May 21, 2025

Because every hat we make is custom—designed by you and made just for you—we do not accept returns or offer refunds for buyer’s remorse or design errors.

That said, your satisfaction matters to us. If there’s an issue with the quality or craftsmanship of your order, please reach out. We’ll do what we can to make it right. Just email us at Luke@hatbuilderusa.com or text/call (435) 890-3159.

We don’t expect issues—but if something’s off, we’re here.